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I. Golden Triangle Special Economic Zone (GTSEZ) One-Stop Service Office

The One-Stop Service Office in the Golden Triangle Special Economic Zone (GTSEZ) is a centralized administrative unit that facilitates streamlined government and developer services for investors, tourists, workers, and residents operating within the SEZ.

II. Fundamental Principles of the One-Stop Service Office in the GTSEZ

The One-Stop Service Office in the Golden Triangle Special Economic Zone (GT-SEZ) operates under the following core principles to ensure efficiency, transparency, and accountability:

1. Decision-Making Process

2. Comprehensive & Transparent Services

3. Transparent Fee Structure
  • Major development and management decisions related to the GT-SEZ must be approved by:

    • - The GTSEZ Administrative Committee

    - The GTSEZ Management Board

  • Consultation with relevant central and provincial authorities (if necessary) to ensure compliance with national and local regulations.
  • Full-cycle administrative support for investors, businesses, and residents.
  • Public disclosure of information on policies, procedures, and requirements.
  • Timely resolution of issues within legally mandated deadlines.
  • All service fees and charges must be:

    • - Publicly displayed at the One-Stop Service Office.

    - Standardized with no hidden costs.

    - Fair and non-discriminatory for all applicants.
III. Investment Process at the GTSEZ One-Stop Service Office

The One-Stop Service Office in the Golden Triangle Special Economic Zone (GTSEZ) follows a streamlined 6-step investment approval process to ensure efficiency and transparency:

Step-by-Step Investment Approval Procedure

1. Step 1: Application Submission

2. Step 2: Document Verification

3. Step 3: Review by Management Committee
  • Investors/businesses submit permit applications and required documents to the One-Stop Service Office located in the GTSEZ Administrative Building.
  • Documents must include:

    • - Business registration forms

    - Investment proposal

    - Passport/ID copies (notarized if foreign)
  • The One-Stop Office checks:

    • - Completeness of documents

    - Compliance with SEZ regulations

  • Applications are forwarded to either:

    • - Government agencies (for state-regulated permits)

    - SEZ developer (for zone-specific approvals)
  • The GT-SEZ Management Board or Zone Administrative Council evaluates:

    • - Project feasibility

    - Economic benefits

    - Environmental/social impact

  • If needed, consultation with central/provincial authorities (e.g., Ministry of Planning, Bokeo Province).

4. Step 4: Technical Evaluation

5. Step 5: Final Approval & Signing

6. Step 6: Permit Delivery & Fee Collection
  • Relevant departments conduct in-depth reviews:

    • - Land use & zoning (for construction permits)

    - Labor & immigration (for work visas)

    - Customs & trade (for import-export licenses)

  • Approval recommendations are submitted to the Zone Chairman.
  • The GTSEZ Chairman or Administrative Council signs off on permits.
  • Documents are returned to the One-Stop Office for issuance.
  • Investors receive:

    • - Approved licenses.

    - Tax registration certificates.

    - Work permits (if applicable).

  • Payment of processing fees (varies by permit type).
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IV. One-Stop Service Office Operations

Government Services (Public Sector)

1. Investment Promotion Sector

2. Industry & Commerce Sector

3. Public Works & Transport Sector

- Issuance of Enterprise Registration Certificate

- Issuance of Investment Promotion Certificate

- Issuance of Import-Export Permits for Goods

- Business license

- Issuance of quality certificate (special equipment)

- Issuance of factory activity license

- Issuance of factory establishment license

- Issuance of certificate of origin

- Taxi Operation License

- Large Vehicle Repair Shop

- Motorcycle Repair License

- Auto Parts Store Permit

- Vessel Registration (<15T)

- Vessel Registration (>15T)

- Tuk-Tuk Operation Permit

- Pre-Registration Vehicle Inspection

- Driver's License Exam

- Construction Permit

- Land Leveling/Fill Permit

- Civil Engineering Business License

4. Environmental and Land Sector

5. Labor & Social Welfare Sector

6. Public Security Command

- Land Use Certification

- Property Ownership Certification

- Environmental Certification and environmental management plans for small-medium enterprises

- Foreign Labor Import Request

- Work Permit Registration

- Work Permit Extension

- Stay permit

- Multiple visa

7. Internal Affairs Sector

8. Bank of the Lao PDR Representative Office

9. Technology & Communications Sector

- Birth Certificate

- Marriage Certificate

- Death Certificate

- Relocation Certificate

- Divorce Certificate

- Account Opening Registration Form for Import-Export Deposit Accounts

- Foreign Direct Investment (FDI) Certification Request

- Payment Service Provider License Application

- Non-Bank Financial Institution Establishment Proposal

- Commercial Bank Establishment Proposal

- International Postal/Courier Business License

- BTS Signal Station Permit

- IT Service Licenses

- Telecom Equipment Licenses

Developer Services

GTSEZ Board of Directors (Dok Ngiew Kham Group)

- Land Lease Rates

- Water Supply Fees

- Electricity Tariffs

- Internet Service Packages

Golden Triangle SEZ One-Stop Service Office: Location & Service Images